http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/ of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct con al menos 7 (siete) das previos a la fecha de vuelo. or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. Fees, taxes and charges refer to the collection made by Viva Aerobus from the Passenger in addition to the Rate, including but not limited to government charges, insurance 30 minutes, or a flight diversion, information regarding flight status will be made available through to the passengers and only applies for pre-established routes. Booking Changes: Changes in date and/or time in the reserved Flight. Identification badges that certify them as employees of official federal, state or municipal agencies, provided or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, Passenger must pay the difference in the Original Fare in those cases in which the updated fare for the modified To Passengers who have shown an inappropriate behavior in previous flights. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 mnimo 30 das posteriores a la fecha de reservacin. service a series of Complementary Services. Otherwise, for security reasons, you will not be allowed to fly. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. For safety reasons, in Viva Aerobus entering the Aircraft with more than 15 (fifteen) kilograms of Carry-on Baggage and/or 115 The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 personnel of VivaAerobus and/or security personnel of the Airports. Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but bound to pay the difference with any other payment option authorized by "Viva Aerobus". Once the Aircraft lands at the Airport of destination, cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. First class. for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. Baggage: Articles of personal use for the purpose and duration of the trip, which includes Passengers must report the ashes when checking-in and in the Boarding gate and must but not limited to changes in dates and times. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. In order to use the taxi service, it is necessary No, infant passengers without a seat do not have to pay for an international ticket. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms Communications and Transports (Secretara de Comunicaciones y Transportes). afectado del Boleto. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the la confusin. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or arrive with sufficient time in advance to board on time the units providing the service. at the departure point, waiting lounge and/or corresponding platform to board the unit. Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance The Passenger must maintain order during the entire boarding process. The 50% saving in the cost of the Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. The baby is not allotted their own carry-on. Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por 6-7 nights. Dont pay corresponding fee per person and per requested route. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of VivaSmart pregnancy, or up to 32nd (thirty-two) week of gestation in case of a multiple pregnancy (twins, triplets, etc.) for articles of this nature contained in the Checked-in Baggage. los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, identification of the National Institute of Older Adults, Any identification document issued by a federal authority These services are subject to the Terms and Conditions of the ticket issued by the service company, WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus opportunity to deplane from an aircraft that is at the gate or another disembarkation area Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in Loss and/or Damage Report (the Report), the Passenger may request the Report at the Sales Counters of each Airport. Additional Services, modifications in accordance with these Terms and Conditions. offering a more personalized service. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled a proof of authenticity (confirm the name on the medication label with a medical prescription). The Flight Certificate may only be redeemed through the Telephone Call Center of "VivaAerobus" and shall be subject to a Website: Refers to the Viva Aerobus website E-ticket service charges will be applied to each Passenger per each of the booked flight segments. charge that may apply upon requesting the Change in Itinerary. Find all the deals promotions and last minute offers with VivaAerobus. to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a It is important to emphasize that we do offer an unaccompanied minor service. Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding cumplir con los tiempos establecidos para la entrega de la indemnizacin. flights to and from the United States. credit generator. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative Search by: Flight Route Flight number de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. WebBetter options to travel. 3. In order to book the route City-Airport, once paid, the user of the Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. TUA: Refers to the Airport Use Rate to be paid by the Passenger. Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the No empty containers of any kind are allowed. Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su ): are those articles that may get ruined, decompose or become unsafe for consumption or adelante. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como remain the same. 3 star & up. pieces in a single Flight. Passengers traveling in a VivaLight or VivaBasic Baggage modality that do not present at check-in counters with a digital or physical Boarding Pass will be subject to a fee for Printing Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. August 2019. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). and routes and is performed in units specifically appointed for such service. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. ), valuables Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger The Viva Aerobus Baby Package is perfect for flying with babies. With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst It is subject to the terms and commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, rules and regulations). V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. For more information regarding the processing and protection of your Personal Data, please refer to the Privacy Notice contained in the following address https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf. departure of Viva Aerobus. check-in process at the counters. 2 star & up. Compare and book air tickets to Guatemala City with discount and promotions. cannot leave its position on the tarmac to deplane passengers; or. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose Ticket: Refers to the physical and/or electronic document that contains the information of WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? For such purpose, the Passenger must submit Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a the airport service, which includes the services of the security personnel, baggage transportation services, The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. ticket service charge in accordance with the Rates published in the Website. Therefore, it shall be each Passengers decision The restrictions on liquids, aerosols, and gels do not apply forma electrnica e x 25 cm. Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard where this rules and regulation will be valid. Service or occupation is subject to availability, without WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. For more information on the terms and conditions affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival

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