It is just so sad. It was about the crew, Ross says. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. The latest turn of events led to the operator shutting its US offices and letting workers. The Crystal Cruise bankruptcy is real. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. You will be able to leave a comment after signing in, By By CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. I'd rather invest that money elsewhere. Voices, experts and personalities on the right and the left. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. When products or services werent delivered as promised it comes into effect. Too many result in more funds being held by the CC company. Have a travel problem, dilemma or question? The Better Business Bureau is a total waste of time and energy. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! BBB Business Profiles generally cover a three-year reporting period. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. We were only offered FCC. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Whatever is happening is not good for consumers, Couch-Friedman says. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). ", "I always knew that they'd do the right thing," she said. Our booking number is BK XXXXXXX. We need these funds back. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Please Read: COVID-related Discussion. I am not sure this is the thread.I'm not really savvy on the forums. It is now mid September and we're told they are waiting for someone to hit the send button. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Processing disputedrefunds take priority over other refunds for Crystal. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. None of us agreed to 90+ day wait for our refunds when we made our deposits. Followers 1. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. 5waldos, January 31, 2022 in Crystal Cruises. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. LauraS Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. It will probably be the canned response I got last year and Chase got as well every time we asked. That said, dont push the time limits. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. The no-money-down deposit window has been extended until April 5. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Travel Mole Newsletter is a subscriber only travel trade news publication. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. The other card was through a credit union. Would you settle for a credit instead of a full refund? In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. By We did not cancel. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Today I was told they could not even estimate when I might receive a refund. Did you finally get your refund? Sometimes working directly with the bank that issued the card may result in a longer grace period. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Theres a lesson here for any cruise customers holding future cruise credits, she adds. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Theres also no direct transfer requirement the banks must fulfill. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. We were only offered FCC. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. That triggered a debt default of $2.78 billion. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. We remain optimistic. Youll need to file a proof of claim and keep your fingers crossed. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. BBB Business Profiles may not be reproduced for sales or promotional purposes. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. International Association of Better Business Bureaus. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. Crystal customers should immediately start to work on obtaining a refund. But dont get too excited. Its sad.. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Looking forward to your help with this. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Crystal, as you said, should be issuing the refund. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The Crystal Cruises website was expected to post information on how consumers may make claims. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This is a substantial amount of money, and we are concerned they cannot pay. Followers. They might come in handy in the future. Having paid more than $20,000 . So sorry to hear this. -The 90 day "guideline" is something Crystal just decided on their own. I'm in the same boat, see my post in the FCC topic started by JIM9310.

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